TECHNICAL SERVICE MANAGER [Job Code 2206120C]

Responsibilities:

• Effectively manage all services & operations, delivering effective Asset Management services to client
• Consistently deliver “Management Expectations” successfully across all key areas
• Responsible for the overall performance of the Services team ensuring all SLA’s and KPI’s are delivered in accordance with the contract and client’s satisfaction
• Ensure operational, planned and reactive maintenance activities are effectively scheduled and undertaken on time and in accordance with Statutory Legislation
• Ensure compliance with all Health & Safety legislation and Company/Client Health & Safety practices and procedures.
• Review equipment and system performance, highlighting solutions in unsatisfactory areas
• Maintain accurate records of works completed and associated financial costs. 
• Regular update of service and operation status to management
• Supervise and coordinate technical staff operations to ensure proper resolution of company/client problems
• Provide hands on training to technical staff to ensure a competent and effective workforce
• Develop and implement policies and procedures for the performance of work operations
• Ensure availability of work tools, machine, and other necessary equipment required for the performance of job duties
• Conduct periodic inspections to ensure the efficient performance of work equipment and systems
• Prepare cost estimates required for tender, operations, labor, and materials
• Maintain documentation and proper records of work operations and decisions taken
• Coordinate and assign to technical personnel according to their capabilities to ensure an even distribution of workload
• Monitor and review employee work performance to identify areas of inefficiency
• Mentor and motivate technical staff to deliver timely and high-quality services to customers
• Present reports of work operations to company management in order to provide information useful in taking key business decisions
• Manage service projects and A&A works if required
• Take the lead role in introducing ways of working changes
• Full understanding and operations of company products and services

Requirements:

• Minimum 5 years’ experience in relevant technical position
• Experience in data center and mechanical/cooling system portfolio an advantage
• Degree in Mechanical Engineering, Technical or a related field 
• Engineering Management experience at a senior level and a track record of delivering performance/service improvement.
• Experience in both setting and control of annual budgets 
• Experience of successfully delivering against contractual targets, PM schedules and KPI’s
• Experience of delivering and improving performance against contractual SLA’s
• Experience of managing and improve service level and delivery to client
• Asset Management experience covering administrative, contractual and financial aspects of a facilities management contract. 
• Ability to communicate effectively with client, team members and management. 
• Good written skills, presentation skills and report writing. To include monthly performance reports.

EA Licence No: 22C1055

EA Personnel Registration No: R1980530