SENIOR MANAGER/DIRECTOR, GROUP DATA CENTRE OPERATIONS (GOVERNANCE) [Job Code 2203109S]

To provide strategic  leadership  for the delivery of a controlled and structured approach for regional operations in order to achieve the company’s Global Data Centres’ business objectives and mission  imperatives.

To start-up New ‘in-country’ DC Operations and provide  onsite  leadership for training and getting in-country team operational, which includes  but not be limited to:

Responsibilities:

  • Represent in country Operations team during start-up, to transition new data centre over to the in­ country Operations team;
  • Responsible for the planning and oversight of all activities necessary for the transition of new data centre to the in-country Operations team;
  • Maintain communication and collaboration during all phases of a new data centre built and handover to in country Operations team;
  • Identify all construction related activities which may infringe on any part of a live data centre;
  • Attend the design review meetings to highlight operational concerns prior to readiness of in country Operations team;
  • Support Engineering team in facilitating inquiries that require input from  Operations;
  • Share lessons learned elsewhere that have beencaptured for consideration or mitigation for new builds;
  • Support onboarding of the in-country Operations teams for new greenfield  sites;
  • Build functional knowledge of the site through attendance at key phases of the project, gain in-depth knowledge of the site and documents risk register for transition to in country Operation team;
  • Support site acceptance through turnover walks;
  • Support review of turnover documentations;
  • Participate in turnover issue meetings  and provide input on impact to in country Operations;
  • Adhere to the company’s GDC operation methodology in every phase of the project handover;
  • Ensure documentation is maintained and kept up to date in line with the company’s GDC operation standards and policies; and
  • Ensure all the company’s GDC operation Policies, Standards  and Standard Operating Procedures  (SOPs) are adhered to by new in country Operations team.

To provide  strategic  leadership for group wide DC Operations, which includes but not be limited to:

  • Responsible for global maintenance standards, alignment, costing review and modelling;
  • Review, compare and contrast all DC Operational Capex and Opex budget across all regions; and
  • Review and align in country  Engineering  Policies, processes and procedures and define  group  wide minimal Operations standards  (M EP).

To develop group wide minimal operating standards, which includes  but not be limited to:

  • Support DC Ops Service Assurance in alignment of OT and IT Security Policies;
  • Attend all design review meetings to highlight operational concerns; and
  • Support Global Change Management.

To be the Subject  Matter  Expert  for engineering matters and develop frameworks for DC Operations, which includes  but not be limited to:

  • Drive Environmental, Social  and  Governance   initiatives  and  explore   deployable sustainability solutions with in-country DC Operations Heads;
  • Lead Global Problem Management; and
  • Support customer impacting incident review, recovery and share case study  for lesson learnt;

To develop risk management and governance for group wide operations, which includes but not be limited to:

  • Support Risk assessment  and Management; and
  • Lead Capacity Management.

To develop group wide operational performance data and Key Performance Indicators, which includes but not be limited to:

  • Collate Environmental, Social and Governance related data points and recommend opportunities for improvement with  local DC Operations; and
  • Prepare benchmarking across countries and sites and recommend opportunities for improvement.

To conduct internal and external audits  for ensuring continued compliance to global standards, which includes but  not be limited to:

  • Drive technical  certification programmes, including TIA-942, Uptime, ISO 50001, ISO 14001, SS564, LEEDS, BCA-IMDA Green Mark for Data Centres, GBCI Greenship, etc.

To conduct physical audit  to all facilities annually, which includes  but not be limited to:

  • Support external and internal site audits  organised by DC Ops Audit  and DC Ops Service Assurance; and
  • Conduct annual Capacity Management review.

Any other  duties or projects as assigned by the Management.

Requirements:

  • Degree in Mechanical Engineering, Electrical Engineering, Building Services, Facilities Management or equivalent.
  • Minimum 15 years of relevant  work  experience  with  at least 10 years of relevant  work experience  in design, construction, operations and/or  maintenance of mission critical facilities
  • Licensed Electrical  Worker
  • SCEM,  GMP,  GMFP,  GMM,  GMFM,  LEED  GA,  LEED  AP,  GBC  GA,  GBC  GP  and  equivalent sustainability certifications
  • CDFOM,CDFOS, CDCE,CDCS, DCP, DCS, ITIL and other equivalent certifications
  • Proven  track  record  in  the  provision of  strategic  leadership   for  the  delivery  of  a  controlled and structured approach for regional operations
  • Proven  track  record  in the  development of  policies, standards,  procedures,  and guidelines for  the alignment of facility  management programme and mitigation of operational risks
  • Subject Matter  Expert in building services and other data centre critical infrastructure
  • Proficient in AutoCAD & Revit and MS Office – Outlook, Word, Excel, PowerPoint and Project
  • Preferred Skillsets
    • Risk management, problem management, change management and capacity management
    • Project management, program management,  contract management and  vendor management
    • Energy management
    • Environmental, health and safety management

EA Licence No: 22C1055

EA Personnel Registration No: R2095104