CRITICAL INFRASTRUCTURE SPECIALIST (DATA CENTRE) [Job Code 1903122S]
Responsibilities:
- Able to perform rotating 12 hour shift work to support 24×7 onsite facilities management operations as per roster
- Able to perform hands-on troubleshooting and ad-hoc repair of mechanical and electrical equipment where necessary
- Coordinate and support any MEP systems and technical operations
- Perform 24×7 monitoring of BMS systems (Upstream to downstream), critical facilities equipment and other equipment associated with the datacenter environment including fire safety, plumbing, mechanical, and electrical systems
- Understand the engineering design and operational aspect of each building system
- Coordinate and supervise all MEP operations, maintenance, and energy management programs for the critical facilities environment
- Coordinate the activities of contracted personnel who are providing services or performing work within the assigned property
- Provide support to all customer service request, incident, change and problem management activities pertaining to MEP
- Coordinate and support the scheduling of change activities for preventive maintenance, contracted maintenance, and general maintenance with no/minimum disruption of building services
- Review the input and output of the preventive maintenance service report and review the status on a monthly basis and provide management reporting on the health of the site
- Support and implement improvements to the preventive maintenance program on an on-going basis
- Ensure adherence and compliance to the site/s MEP operational process/procedures and ensure it is updated at all time
- Support capacity planning for the building services such as space, power, cooling and the various base building soft services and tenant needs
- For all FM activities, ensure adherence to safety requirements and prescribed procedures were followed by all contractors
- Ensure compliance with all safety procedures as well as utilization of protective equipment
- Work closely with the Service Delivery team to manage security/network services, such as security, network device and various base building soft services and related requirements by tenants
- Maintain on-going communication and updates to tenants, customers and vendors where applicable
- Ensure all as-built drawings are up to date
- Respond quickly to all emergency situations (i.e. fire, evacuation, equipment failure etc.) and customer concerns/requests promptly
- Support administration of inventory control programs/purchase parts and supplies as necessary
- Attend all training and personnel development programs as assigned by management
- Coordinate and support all FM/datacenter related certification and ensure compliance at all times
- Support customer audit request and support customer service requests
- Willing to be on standby and be recalled for ad-hoc work activities on off day, work staggered office hours or during non-office hours to manage and coordinate/support FM related activities
- Excellent team player in cross-functional environment
- Must be customer oriented, proactive, independent, self-motivated, mature and able to work under pressure
- Carry out any other duties as and when assigned by management
Requirements:
Must Have:
- Possess an ITE or Diploma in Electrical/Mechanical Engineering or in related field
- 1 to 3 years of relevant working experiences in managing critical facilities in a Data Center environment
- Broad knowledge and understanding of MEP related operations
- Bilingual in English and Chinese to communicate with mandarin speaking clients
- Must be willing to work on odd hours OR 12-hour rotating shift as and when required
Good To Have:
- Facilities Management and Datacenter related certifications such as CDCP, CDCS, CDCF, CDCMP, DCS in Operations, etc
- Familiar with certifications standards such as LEED Gold, BCA-IDA Green Mark, Platinum, Uptime Institute Tier III, MAS TVRA, ISO 20000, ISO 27001, SS507, SS564, etc
- Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, Generator, DRUPs, CRAUs, Chiller, DX cooling, fire protections, raised floor systems, cooling containment, etc
- ITIL/CCNA/CDCP/CDCS or equivalent certifications will be advantageous
- Project management experience