DATA CENTRE OPERATIONS DIRECTOR (SINGAPORE) [Job Code 2606113A]

Summary

The Director is responsible for the end-to-end operational excellence, efficiency, and 100% uptime of client data centre portfolio. Leading both Facility Management and Technical Services teams, this role bridges physical plant engineering with hands-on technical services. The Director ensures strict adherence to 24/7/365 client SLAs, minimizes operational risk through rigorous incident and change management, and drives stainability and capacity optimization across all sites.

Responsibilities:

  • Team Leadership & Integration: Provide strategic direction and daily oversight to both the Facility Management team (critical infrastructure) and the Technical Services team (deployment and hands-on support) to foster a seamless, high-performance operational culture.
  • Infrastructure & Uptime Management: Ensure 24/7/365 operational reliability and 100% uptime of critical physical plant infrastructure, including power distribution (UPS, generators, switchgear) and cooling systems (chillers, HVAC).
  • Technical Services Delivery: Oversee the Technical Services team in executing client deployments, provisioning cross-connects, managing structured cabling, and delivering exceptional “smart-hands” technical support.
  • SLA & Client Management: Ensure that all operations strictly align with client Service Level Agreements (SLAs), and serve as the primary operational representative during client reviews and compliance audits.
  • Incident & Crisis Management: Act as the ultimate escalation point for major infrastructure or technical incidents, leading swift resolution efforts, comprehensive root-cause analysis (RCA), and the implementation of preventative measures.
  • Capacity & Efficiency Optimization: Monitor and optimize data centre capacity, space utilization, and environmental efficiency, focusing on metrics such as Power Usage Effectiveness (PUE).
  • Maintenance & Lifecycle Management: Develop and oversee rigorous preventative and corrective maintenance schedules for all critical facility assets and technical equipment, minimizing risk to live environments.

Requirements:

  • Degree in Engineering, Facilities Management, or related field, preferably with CDCP (Certified Data Centre Professional), CDFOM (Certified Data Centre Facilities Manager), CDMS, or specialized certifications from the Uptime Institute.
  • Minimum 15 years of experience in data centre operations or mission-critical facilities, with at least 8 years in senior leadership with proven track record managing large-scale, multi-building critical infrastructure facilities.
  • Strong knowledge of Electrical & Mechanical systems (HV/MV substations, Chilled Water Systems, Cooling Towers, and High-Density Liquid Cooling), IT infrastructure, and critical environment standards.
  • Proven track record of managing high-stress critical incidents calmly and effectively, with strong decision-making capabilities under pressure.
  • Exceptional communication abilities, with a demonstrated knack for translating complex technical and operational concepts into clear, business-oriented terms for clients and executive stakeholders.

EA Licence No: 22C1055

EA Personnel Registration No: R2095104