ENGINEER (SLA) [Job Code 2009296P]
Responsibilities:
- Server, Network, OS, Storage and Backup installation, configurations and administration
- Coordinate system and network development tasks to include requirements, design, procurement, implementation, configuration, documentation, integration, formal testing, maintenance and upgrade
- Create and maintain programmatic and technical documentation/reporting to ensure efficient planning and implementation
- Coordinate with external parties and customers for problem resolution
- Quality Escalation Management, Account Management/Review, Exception Handling, Costs/Overhead Management, Contract Renewal skills and ensure that all SLA/KPI are met
- Perform additional tasks and supporting special projects, as required
- Stand-by support is required
Requirements:
- Degree / Diploma in Information Technology, Computer Science or equivalent
- Good knowledge and experience in configuring and troubleshooting multi-vendor OS, servers, storage, backup, routers and switches
- Working experience with routing and switching technologies
- Technology background and skills in Virtualisation e.g. VMware, Operating Systems (RHEL, Windows, Linux, Unix)
- Good team worker who can also carry out assignments independently
- Only Singapore citizens need to apply
EA Licence No: 22C1055
EA Personnel Registration No: R1108178